Reservoir, and across Melbourne's north
Smash repairs and claim management
We work with all insurance companies for not-at-fault claims and for at-fault claims where your policy provides you with a choice of repairer. Once your claim is lodged, simply provide us with your claim details and we can manage the process from there, including quoting, assessments, communication with your insurer and the complete repair process, making the experience as straightforward and stress-free as possible.
Smash repairs
What happens after an accident
Most people do this once or twice in their life, so the order things happen in is rarely obvious.
Before a repairer can start
There are steps only you can take with the insurer first. We will tell you what they are on the first call rather than leave you to find out.
Assessment
The insurer assesses the damage and authorises the work. How quickly that happens is the single biggest variable in how long you are without the car.
Not at fault
If the accident was not your fault this is what we specialise in, and it is usually the smoothest version of the process for you.
At fault, with Choice of Repairer
If your policy carries Choice of Repairer you can nominate us instead of taking the insurer's allocation.
How a job runs
From the first call to the car coming back
- 1
Call, and tell us what happened
Tell us what happened and what the car is. If a claim is already open, have the number with you.
- 2
Book a time that suits you
The car comes to the Reservoir workshop for assessment. Onsite quotes are by appointment.
- 3
We quote, then deal with the insurer
Nothing moves until the claim number exists, so that is the one thing we need from you.
- 4
The repair
Panel work, then colour matched and baked in our own booth. Naz or Louis is across the job from the first assessment through to the final check.
- 5
You get the car back
Back to its pre-accident condition, and clean. Where you are entitled to one, we can help arrange a hire car, and drop-off or pick-up where it is needed.
What our customers say
Ryan Hegarty★★★★★Nas and the team at Fineline were an absolute pleasure to deal with. I have no idea about cars, but Nas explained everything that needed to be done and the processes in a way that I could understand which helped put me at ease. The work itself was first class, and whilst the insurer I was with was a nightmare to deal with Nas and the team took it all in stride. Highly highly recommended if you ever need any body work done on your car.
artmadnzableLocal Guide★★★★★Great service from Louie and Naz who fixed my car back to brand new. They helped make it a very smooth transition through the insurance system and hiring of a car. I highly recommend Fineline Body Repairs, friendly, professional and helpful, they won't disappoint.
Domenic Caruso★★★★★I recently had the pleasure of utilising the services at Fineline Body Repairs for some extensive repairs on my vehicle and I must say that i was thoroughly impressed. From start to finish, the experience was nothing short of exceptional. Naz and Loui are very professional and courteous and their attention to detail sets them apart. Communication throughout was top-notch, showing level of care and excellence. Wouldn't hesitate to recommend them to anyone needing bodywork repairs!
Jackson★★★★★This is the first time I have had work done at Fineline Body Repairs and couldn’t be happier. I have been really impressed with the work that was completed on my vehicle. There was great communication from start to finish and felt appreciated as a customer. Highly recommend
Jake Di Medio★★★★★Had my Hilux fixed at fineline through insurance. Really good service and turned it around super fast. Definitely my choice of repairer for the future. Thanks guys
Joseph Cicero★★★★★Naz and Louie were extremely helpful and patient in helping me navigate the pitfalls of dealing with insurance companies. They completed the work on my car and looks as good as new. I would most definitely recommend Fineline.
Ryan Hegarty★★★★★Nas and the team at Fineline were an absolute pleasure to deal with. I have no idea about cars, but Nas explained everything that needed to be done and the processes in a way that I could understand which helped put me at ease. The work itself was first class, and whilst the insurer I was with was a nightmare to deal with Nas and the team took it all in stride. Highly highly recommended if you ever need any body work done on your car.
artmadnzableLocal Guide★★★★★Great service from Louie and Naz who fixed my car back to brand new. They helped make it a very smooth transition through the insurance system and hiring of a car. I highly recommend Fineline Body Repairs, friendly, professional and helpful, they won't disappoint.
Domenic Caruso★★★★★I recently had the pleasure of utilising the services at Fineline Body Repairs for some extensive repairs on my vehicle and I must say that i was thoroughly impressed. From start to finish, the experience was nothing short of exceptional. Naz and Loui are very professional and courteous and their attention to detail sets them apart. Communication throughout was top-notch, showing level of care and excellence. Wouldn't hesitate to recommend them to anyone needing bodywork repairs!
Jackson★★★★★This is the first time I have had work done at Fineline Body Repairs and couldn’t be happier. I have been really impressed with the work that was completed on my vehicle. There was great communication from start to finish and felt appreciated as a customer. Highly recommend
Jake Di Medio★★★★★Had my Hilux fixed at fineline through insurance. Really good service and turned it around super fast. Definitely my choice of repairer for the future. Thanks guys
Joseph Cicero★★★★★Naz and Louie were extremely helpful and patient in helping me navigate the pitfalls of dealing with insurance companies. They completed the work on my car and looks as good as new. I would most definitely recommend Fineline.
Questions we get
The things people ask before they call
How long will the repairs take?
It varies with the availability of parts, how big the job is, and how quickly the insurer assesses it. On a simple repair we get the car back to you as fast as we can without cutting the repair short to do it.
Can I choose Fineline even though the accident was my fault?
If your policy includes Choice of Repairer, yes. That clause lets you nominate the repairer rather than take the insurer's allocation, and it applies to at-fault claims as well.
Do you deal with the insurance company for me?
Yes, and it does not matter who you are with. What we need from you is the claim number; the insurer will not talk to a repairer about your car until the claim exists.
Can I get a hire car?
Often, but the insurer decides it, not us. It depends on your policy and on whose fault the accident was, so ask us early.
Do you do restoration work?
No. We are a smash repair shop and we keep to accident and collision work.
Talk to Naz or Louis
Send through the details
- What happened, and when
- What the car is, and its registration
- A claim number if you already have one, and we go to the insurer from there