Privacy policy

Who runs this site

Fineline Autobody Repairs runs this website, and we are the business that does the work. An enquiry sent here comes to us. There is nobody in between.

This page says what happens to the details you send us. It is written so you can read it without a lawyer.

Our ABN is 60 688 135 131.

The details you give us

On the quote form you give us your name, your phone number, your suburb, your vehicle's make and model, if you give them, your car's registration number, the name of your insurer, if you give it, your insurance claim number, if you give it, a short description of the job and your email address.

Sent with it are which page you sent the form from, the address of the page that sent you here, the kind of browser you used, the country your connection resolves to, a one way scrambled version of your network address, the exact wording of the consent line you agreed to, the result of our automatic spam checks and how your visit to this site began, as the cookie described below records it. Your network address is scrambled one way before it is stored, so it cannot be read back, and it is kept only to separate real enquiries from automated ones.

Where your details go

They come to us and they stop here. We quote the work and we do the work, so an enquiry is not handed on to anyone. The one exception is an enquiry our spam checks hold back, which we look at before we act on it, so if you have not heard back, call 03 9387 1553.

Apart from the services that store and deliver them for us, named below, your details go nowhere else. They are not sold, not rented out to a list, and not shared with any other business.

Your consent

You give it by sending the form. There is no pre-ticked box. What you are agreeing to is that we use your details to deal with your enquiry: we may call, text or email you about the job, and follow up if we could not reach you or missed your call.

You can withdraw it at any time by contacting us on the details at the bottom of this page, and we will delete what we hold. No other business has a copy to chase.

If you would rather not put anything in writing, call 03 9387 1553 and talk to us instead.

How long it stays

An enquiry lives for 12 months and is then deleted, including one our spam checks held back.

So is the email we were sent about it.

If you want it gone before that, say so and it goes. No reason needed.

Either way, a deleted enquiry lingers for a while in backups and logs. Cloudflare keeps a backup of the database for 7 days and Resend keeps its email log for 30 days.

Seeing and fixing what we hold

You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Use the contact at the bottom of this page.

There is no charge and no form to fill in.

How we know where enquiries come from

When you first open this site, it saves a small file on your device called a cookie. It holds the first page you opened here, the name of the website that sent you if your browser passes that on, any campaign tag in the link you followed, and when you arrived. It holds nothing about who you are, and only this site can read it.

If you send the form, those details are stored with your enquiry so we can see which websites and searches bring in work, and the cookie is then deleted. If you never send it, the cookie deletes itself after 30 days and nothing from it is kept. It is never used for advertising. You can block or delete it in your browser settings, and the site and the form work the same without it.

Where it is kept

Enquiries are stored in a database run by Cloudflare. Only the people who need it to deal with your enquiry can get at it.

Cloudflare runs its network across many countries and we cannot promise your enquiry sits on a server in Australia.

To tell us an enquiry has arrived, the site sends us an email through Resend, and only an email. That company is in the United States, so your details pass through its systems there on the way to us. The email then sits in our email account with WHG Hosting Services, a company in Australia.

Counting visits

We use Cloudflare Web Analytics to count visits to this site: which pages are opened, which page or site sent the visitor here, and how quickly each page loads. It stores nothing on your device and does not identify you.

We only ever look at the totals, and they are never used for advertising.

If you are not happy

Tell us first. Email info@finelinebodyrepairs.com.au or ring 03 9387 1553. We answer in writing and we aim to do it inside a month.

If our answer does not settle it, the Office of the Australian Information Commissioner takes privacy complaints about Australian businesses. You do not need our agreement to go to them.

If this page changes

This page follows the practice, not the other way round. When the practice changes the page is rewritten and the date at the top is updated. Your own enquiry keeps the consent wording that was on the form the day you sent it.