Reservoir, and across Melbourne's north
Not-at-fault claims managed for you
If you've been involved in a not-at-fault accident, we can take the stress out of the entire process. Simply provide us with the claim number and the name of the insurer provided by the at-fault party, and we'll manage the claim from start to finish, dealing directly with the insurer and assessor while coordinating your vehicle's repairs. Where you are entitled to one, we can also arrange and refer you for a replacement vehicle while your car is being repaired, helping keep you on the road with minimal disruption.
Not-at-fault claims
What we take off your hands
The repair is the part we are known for. The claim is the part people are relieved to hand over.
Dealing with the insurer
Once we have the claim number we go to the insurance company directly, and keep going back to them, so you are not the one chasing an assessor.
Telling you what only you can do
A few steps have to come from the policy holder before a repairer is allowed to act. We will say exactly what those are on the first call.
A hire car where you are entitled
Where the claim entitles you to a hire car we can help arrange it. Whether you are entitled is set by the insurer and the policy, not by us.
Getting the car to us
Where it is needed we can arrange drop-off and pick-up, which matters more than people expect when the car is not drivable.
How a claim runs
Not-at-fault accident claims, explained step by step
- 1
Provide the details
Give us the at-fault driver's details, including their name and contact information, along with the at-fault vehicle's registration, make and model. We'll also need the insurer and claim number provided by the at-fault party.
- 2
Bring your vehicle to us
Attend our workshop for an onsite inspection, where we'll assess and document the visible damage and determine whether your vehicle is safe and roadworthy to drive. We'll also assist with the claim paperwork, gathering the necessary information so we can manage the claim on your behalf.
- 3
We manage the claim and repairs
If your vehicle is driveable, we'll work with the at-fault insurer to establish liability before arranging the quote, assessment and repairs. For your convenience, we can arrange a replacement vehicle to be delivered to our workshop for you to collect when you leave your vehicle with us.
- 4
If your vehicle isn't driveable
If your vehicle is unsafe or unable to be driven to our workshop, we can arrange for a replacement vehicle to be delivered directly to your home or another convenient location. We'll also organise transport of your damaged vehicle to our workshop. Once your repairs are complete, you can return the replacement vehicle to our workshop when collecting your repaired vehicle.
What our customers say
Joseph Cicero★★★★★Naz and Louie were extremely helpful and patient in helping me navigate the pitfalls of dealing with insurance companies. They completed the work on my car and looks as good as new. I would most definitely recommend Fineline.
artmadnzableLocal Guide★★★★★Great service from Louie and Naz who fixed my car back to brand new. They helped make it a very smooth transition through the insurance system and hiring of a car. I highly recommend Fineline Body Repairs, friendly, professional and helpful, they won't disappoint.
Ryan Hegarty★★★★★Nas and the team at Fineline were an absolute pleasure to deal with. I have no idea about cars, but Nas explained everything that needed to be done and the processes in a way that I could understand which helped put me at ease. The work itself was first class, and whilst the insurer I was with was a nightmare to deal with Nas and the team took it all in stride. Highly highly recommended if you ever need any body work done on your car.
Michael GillLocal Guide★★★★★Amazing service. Super helpful honest and reasonable. Used them twice, once via insurance and another minor repair. Legends!
Jake Di Medio★★★★★Had my Hilux fixed at fineline through insurance. Really good service and turned it around super fast. Definitely my choice of repairer for the future. Thanks guys
Paul Allsopp★★★★★I highly recommend Fineline Autobody Repairs. In my dealings with them, they were very professional, amenable, knowledgeable and accommodating. They care deeply about their customers and adopt a 'customer-first' attitude.
Joseph Cicero★★★★★Naz and Louie were extremely helpful and patient in helping me navigate the pitfalls of dealing with insurance companies. They completed the work on my car and looks as good as new. I would most definitely recommend Fineline.
artmadnzableLocal Guide★★★★★Great service from Louie and Naz who fixed my car back to brand new. They helped make it a very smooth transition through the insurance system and hiring of a car. I highly recommend Fineline Body Repairs, friendly, professional and helpful, they won't disappoint.
Ryan Hegarty★★★★★Nas and the team at Fineline were an absolute pleasure to deal with. I have no idea about cars, but Nas explained everything that needed to be done and the processes in a way that I could understand which helped put me at ease. The work itself was first class, and whilst the insurer I was with was a nightmare to deal with Nas and the team took it all in stride. Highly highly recommended if you ever need any body work done on your car.
Michael GillLocal Guide★★★★★Amazing service. Super helpful honest and reasonable. Used them twice, once via insurance and another minor repair. Legends!
Jake Di Medio★★★★★Had my Hilux fixed at fineline through insurance. Really good service and turned it around super fast. Definitely my choice of repairer for the future. Thanks guys
Paul Allsopp★★★★★I highly recommend Fineline Autobody Repairs. In my dealings with them, they were very professional, amenable, knowledgeable and accommodating. They care deeply about their customers and adopt a 'customer-first' attitude.
Questions we get
The things people ask before they call
How long will the repairs take?
It varies with the availability of parts, how big the job is, and how quickly the insurer assesses it. On a simple repair we get the car back to you as fast as we can without cutting the repair short to do it.
Can I choose Fineline even though the accident was my fault?
If your policy includes Choice of Repairer, yes. That clause lets you nominate the repairer rather than take the insurer's allocation, and it applies to at-fault claims as well.
Do you deal with the insurance company for me?
Yes, and it does not matter who you are with. What we need from you is the claim number; the insurer will not talk to a repairer about your car until the claim exists.
Can I get a hire car?
Often, but the insurer decides it, not us. It depends on your policy and on whose fault the accident was, so ask us early.
Do you do restoration work?
No. We are a smash repair shop and we keep to accident and collision work.
Talk to Naz or Louis
Send through the details
- What happened, and when
- What the car is, and its registration
- A claim number if you already have one, and we go to the insurer from there